Gessato Design Store
Gessato Design Store

Return Policy

We know that you will love what you ordered but if something doesn’t work out, we will gladly accept merchandise for return or exchange within 30 days from the shipping date, provided it is not opened, worn, washed, or defective. If you decide to return your purchase within the first 15 days, you will get your money back, no questions asked. If you need a bit more time to think about it and decide to return within the next 15 days (i.e., day 16 to day 30), you will be refunded with store credit (coupon) equivalent to the full amount of your purchase. Returns or exchanges are not accepted after 30 days.

Products damaged in transit

We carry transit insurance to protect your purchases. If your goods are damaged upon delivery, please report the faults or damage on the delivery note before signing it and have the driver initial your remarks. If possible, please take a photo of the damage immediately following the delivery. You must notify Gessato of any faulty, damaged, or missing items within 24 hours of receipt of the goods. Failure to do so will mean that any transit policy will be voided.

Your goods have manufacturer fault/flaw

If you detect a manufacturer’s fault (e.g., malfunctioning parts, incorrect assembly) with your item, you must notify us within 7 days. You will be offered a replacement item if available. If a replacement item is not available, you will be offered a similar item at a similar price or a refund. A refund is not available if a replacement item is available. Faults not reported within 7 days are not eligible for a refund.

Goods damaged by you and natural wear and tear

We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.

Returns must be pre-authorized

To initiate a return, please send an email to [email protected].

Non-returnable items

Non-returnable items at Gessato include sale items, special order items, custom-made, and made-to-order items. These items are labeled as such on our website. Orders placed for commercial use are not returnable/refundable once shipped. If you are unsure whether the items you’re interested in can be returned, please feel free to email us at [email protected] prior to placing your order.

Returned Items and Refunds

If an item is returned within the return policy period and is in less than perfect condition, we may deduct a restocking fee (20%-50% depending on the condition of the item) from your refund. Special items and high-value merchandise may be subject to variable restocking fees. Returned items purchased with a free shipping offer or promotion will have the original cost of shipping deducted from the refund amount.

Return address

Jeffersonville, NY 12748

Returning a Gift

If you received a gift from our website, you may return it to the same address as listed above. A gift card will be issued for the amount of the item(s) and mailed to you. The original order number is required to process the return. If you need assistance obtaining this information, please contact us. Please have the gift giver’s full name and address information handy. We will provide you with a gift return form to enclose with your package if you do not have the original packing slip.

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