WHAT PAYMENT METHODS DO YOU ACCEPT?
Gessato Shop accepts: Visa, MasterCard, American Express, Discover, and PayPal.
WILL I BE CHARGED TAX?
Gessato Shop collects the appropriate sales tax for each county in the state of New York on all orders shipped.
HOW WILL I KNOW THAT MY ORDER WAS ACCEPTED?
After you click “Submit Order” an e-mail confirmation including an order number will be sent to the e-mail address entered when the order was placed. You can also check the status of your order by logging into My Account.
HOW LONG DOES IT TAKE TO SHIP?
Due to the type of products in our shop, your order may take up to 5 business days to process. Please keep in mind that we have to process and pack your products for shipment, and some items may be more fragile than others. Your delivery time frame will always include the shipment type chosen by you at check out plus the number of days required to process your order.
HOW CAN I CHANGE OR CANCEL MY ORDER?
Please contact us immediately at sales[@]gessato.com after placing your order to make any changes. Once an order is processed, we are no longer able to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.
MY ITEM IS BACKORDERED. WHAT DOES THIS MEAN?
Good things come to those who wait! We sometimes have merchandise for sale that has not yet been received, or that has sold out and is being restocked. You can still order these items to reserve them, and then we’ll ship it to you when supplies are replenished. The expected ship date for backordered merchandise is listed when you add an item to your basket, and also during checkout. We do our best to keep these dates accurate, but please be aware that in rare circumstances we may experience delays.
If your order contains a mix of in stock items and backordered items and you select express shipping, we will only be able to apply the expedited shipping to the in stock items. Backordered items cannot be expedited and will ship via standard shipping when they arrive.
PRICE ADJUSTMENT POLICY
Should an item from the website be marked down please contact us within 7 days from the date of shipment, we will honor a one time price adjustment. Credits will be applied back to the original form of payment. If you paid with a gift card, a new card will be issued for the amount of the credit. Please contact us to request a price adjustment.